Privacy Policy
Macleay Options LTD
Effective Date: 29/01/2026
Macleay Options LTD (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal and sensitive information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS legislation and standards.
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1. Personal Information We Collect
We may collect personal and sensitive information including:
• Full name
• Date of birth
• Address and contact details
• Email address and phone number
• Emergency contact details
• NDIS number
• Health and disability-related information
• Support needs and service preferences
• Payment and billing information
• Information provided through forms, referrals, or enquiries
• Technical information such as IP address and browser type
Sensitive information is only collected where necessary for providing NDIS services and with your consent.
2. How We Collect Information
We collect personal information when you:
• Contact us via our website, email, or phone
• Register for or use our services
• Submit referral or intake forms
• Participate in our NDIS programs
• Provide information directly to our staff
• Visit and use our website
We may also collect information automatically through cookies and analytics tools.
3. Why We Collect Your Information
We collect your personal and sensitive information to:
• Provide NDIS supports and services
• Manage participant care and support plans
• Communicate with you and your representatives
• Process payments and NDIS claims
• Improve service quality
• Meet legal and regulatory obligations
• Maintain accurate records under NDIS requirements
4. Disclosure of Personal Information
We may disclose your personal information to:
• Our employees and contractors involved in service delivery
• NDIS partners, coordinators, and allied health providers (with consent)
• IT, hosting, and administrative service providers
• Government authorities including the NDIS Quality and Safeguards Commission where required by law
We do not sell or trade your personal information.
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5. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes secure electronic systems, restricted staff access, and secure physical storage where required.
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6. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or out of date.
Requests can be made by contacting us using the details below.
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7. Cookies and Website Analytics
Our website may use cookies and third-party analytics services to monitor website usage and improve website functionality and user experience.
You can disable cookies via your browser settings if you prefer.
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8. Overseas Disclosure
Some of our data storage or IT service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
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9. Complaints and Privacy Concerns
If you believe your privacy has been breached, you may contact us directly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this website with an updated effective date.
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11. Contact Us
Macleay Options LTD
Email: contact@macleayoptions.org
Phone: 1800 462 253
Address: 32 Harry Boyes Avenue, South Kempsey, NSW 2440, Australia